Croton Animal Hospital Policies
In case of after-hours emergencies, please call the KATONAH-BEDFORD VETERINARY CENTER (KBVC) at (914) 241–7700 or VETERINARY EMERGENCY GROUP (VEG) at (914) 949-8779. Both facilities are full service emergency hospitals open all night and on all holidays. Services range from emergency room outpatient care to intensive in-patient care. Close contact and communication are maintained between the Croton Animal Hospital and KBVC/VEG.
*For emergencies during hospital hours, please telephone ahead so the staff will know you are coming and make emergency preparations.
All hospitalized patients must be current on their rabies vaccinations. Dogs must be up to date on their vaccinations against DA2PP (Distemper, Adenovirus type 2, Parainfluenza, Parovirus) at recommended intervals. Cats must be up to date against FVRCP (Feline Viral Rhinotracheitis, Calicivirus and Panleukopenia). This rule is strictly enforced in our effort to prevent transmission of contagious disease within the hospital itself.
All elective surgery patients shall be admitted to the hospital prior to 9AM on the scheduled day of surgery to allow proper pre-surgical care. Unless otherwise instructed, these pets should receive no food after 12 midnight the night before admission, but access to water should be permitted. Telephone reports concerning these patients may be obtained after 2PM on the day of surgery.
Croton Animal Hospital operates with full staffing for patient care during normal business hours. Most procedures are performed out-patient with discharge the same day. We are not equipped to provide after hours staffing of the hospital. Should transfer of your pet to a fully-staffed emergency facility for overnight observation and care be necessary, our staff will meet with you at discharge and contact the receiving hospital and attending doctor to discuss your pet’s specific needs.
For general information or to make appointments, please call during the hospital hours listed. During your pet’s hospitalization, our doctors will consult with you to keep you informed of your pet’s progress and to discuss diagnostic findings/treatment options. We are always available to address any questions or concerns you may have. If the doctor cannot come to the phone, your call will be returned promptly.
During short hospitalizations, visiting will often have negative effects on your pet as well as on other pets in the hospital. For this reason, visiting is discouraged except under special circumstances, or during longer hospital stays.
A care plan will be developed in consultation with you and an estimate for anticipated services will be provided. Clients are encouraged to discuss all fees with the doctor. In fairness to all clients, payment for professional services is expected at the time of completion of those services. A deposit may be requested in advance for certain procedures.
Any hospitalized pet found to be harboring external parasites will be treated at the owner’s expense. This is necessary to prevent spread to other pets, as well as contamination of the hospital itself.
For all scheduled procedures requiring in-hospital care (i.e. x-rays, dentistry, elective surgery, etc.), please be sure to have all pets on leash or in a suitable carrier box. This is for your convenience as well as to prevent the occasional escape of a pet on their way into the hospital. Also, please walk all dogs and allow them morning “relief” prior to admission to the hospital unless your visit is specifically for urine sample collection.
All hospitalized patients are discharged by appointment during normal hospital hours. This will allow the doctor time to discuss the treatment the patient has received, to explain any medications dispensed and to answer any questions you may have regarding home care.
Pets are usually not fed immediately prior to discharge. This is done to prevent vomiting and diarrhea which often follow excitement upon greeting their owners. Upon arrival home, do not offer large quantities of food or water. Rather, give small quantities of tepid water and feed only a light meal or two several hours apart no sooner than one hour after arriving home.
All outpatient office visits are on an appointment-only basis. Any client arriving without a scheduled appointment (emergencies excepted) will be seen only if an opening exists so as to not penalize those who do have appointments.